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Help Center

Everything you need to know about using Laundryve — whether you're scheduling your first pickup or launching your own laundry business.

For Customers

Guides for booking, tracking, and managing your laundry orders.

Guide

Getting Started

Sign up, connect with a provider, and place your first laundry order in minutes.

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Guide

Booking a Pickup

Walk through the step-by-step booking flow — services, schedule, address, and confirmation.

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Guide

Order Tracking

Understand every order status and follow your laundry in real time from pickup to delivery.

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Weekly Subscriptions

Set up automatic weekly pickups so you never have to think about laundry again.

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Guide

Laundry Guard Protection

Learn about optional damage protection, what's covered, and how to file a claim.

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Payments & Billing

How payments work, what fees to expect, and where to find your receipts.

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Quick Reorder

Repeat a previous order in just a few taps — same services, same address, new date.

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Guide

Managing Your Providers

Connect with multiple providers, set a default, and find new ones in your area.

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Notifications

Manage which push notifications you receive and stay informed on your terms.

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For Providers

Guides for setting up and running your laundry pickup and delivery business.

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Getting Started as a Provider

Complete the onboarding flow and start accepting your first orders.

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Guide

Services & Pricing

Set up your service offerings, pricing structure, and add-ons.

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Managing Orders

Use your dashboard to confirm, process, and deliver orders efficiently.

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Route Planning & Navigation

Plan optimized pickup and delivery routes with turn-by-turn directions.

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Labels & Scanning

Print labels, scan QR codes, and keep every order organized.

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Photo Verification

Take required photos at pickup and delivery to document every order.

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Guide

Earnings & Payouts

Track your earnings, understand fees, and get paid via Stripe Connect.

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Stripe Connect & Payouts

Identity verification, settlement periods, payout schedules, and instant payouts explained.

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Guide

Supply Shop

Order laundry bags, labels, signage, and starter kits right from the app.

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Guide

Referrals & Discount Codes

Grow your customer base with referral rewards and custom discount codes.

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Guide

Vacation Mode

Need a break? Pause new orders without losing your setup.

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Notifications

Stay on top of new orders, cancellations, and payment alerts.

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For Everyone

Account management, support, and other things that apply to all users.

Guide

Messaging

Chat directly with your provider or customer — no phone tag, no email chains.

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Managing Payment Methods

Add, remove, and manage the cards connected to your account.

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Support & Tickets

Get help, submit a support request, and track your tickets inside the app.

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Guide

Deleting Your Account

How to permanently remove your account and all associated data.

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Can't find what you're looking for?

Our support team is here to help.

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