Privacy Policy

1. Introduction

Laundryve (“Laundryve,” “we,” “us,” or “our”) operates the Laundryve mobile application and website (collectively, the “Platform”). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use the Platform, whether as a laundry service provider (“Provider”) or a customer (“Customer”).

By creating an account or using the Platform, you agree to the collection and use of information in accordance with this Privacy Policy. This Privacy Policy is incorporated into and subject to our Terms and Conditions.

2. Information We Collect

2.1 Information You Provide

2.2 Information Collected Automatically

3. How We Use Your Information

We use the information we collect for the following purposes:

• Providing Services: Creating and managing your account, processing orders, facilitating communication between Providers and Customers, and enabling pickup and delivery routing
• Payment Processing: Processing customer payments, issuing Provider payouts, handling refunds, and managing LaundryGuard claims
• Order Verification: Using photos taken at pickup and delivery to verify order condition and support damage protection claims
• Communications: Sending order status updates, payment confirmations, subscription notifications, and other transactional messages via push notifications and email
• Safety and Security: Detecting and preventing fraud, verifying user identity, enforcing our Terms and Conditions, and protecting the rights and safety of our Users
• Platform Improvement: Analyzing usage patterns, diagnosing technical issues, and improving Platform features and performance
• Customer Support: Responding to support requests, resolving disputes, and providing assistance
• Legal Compliance: Complying with applicable laws, regulations, and legal processes

We do not sell your personal information. We do not use your information for automated decision-making or profiling that produces legal or similarly significant effects.

4. How We Share Your Information

4.1 Between Providers and Customers

When a Customer places an order with a Provider, we share necessary information between the parties to fulfill the order. This includes the Customer’s name, pickup/delivery address, and order details shared with the Provider, and the Provider’s business name and contact information shared with the Customer.

4.2 Service Providers

We share information with third-party service providers who perform services on our behalf, including payment processing, cloud hosting, email delivery, mapping and geocoding, and push notification delivery. These providers are contractually obligated to use your information only for the purposes of providing services to us.

4.3 Legal Requirements

We may disclose your information if required to do so by law, or in the good-faith belief that such action is necessary to: (a) comply with a legal obligation, court order, or legal process; (b) protect and defend the rights or property of Laundryve; (c) prevent or investigate possible wrongdoing in connection with the Platform; or (d) protect the personal safety of Users or the public.

4.4 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

5. Third-Party Services

The Platform integrates with the following third-party services, each governed by their own privacy policies:

• Stripe — Payment processing, Provider identity verification, and payout management. Stripe collects and processes payment and banking information directly. Stripe Privacy Policy
• Google Maps Platform — Address geocoding, route optimization, and mapping. Google may collect location data when these features are used. Google Privacy Policy
• Firebase (Google Cloud) — Authentication, database, cloud storage, and hosting. Firebase Privacy and Security
• Expo — Push notification delivery. Expo receives device push tokens to deliver notifications. Expo Privacy Policy
• Apple / Google Sign-In — If you choose to sign in with Apple or Google, we receive your name and email address from the respective provider. We do not receive your Apple ID or Google password.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. Specific retention periods include:

• Account data: Retained until you delete your account
• Order records and payment history: Retained for 7 years after the transaction to comply with tax and financial reporting obligations
• Order photos: Retained for the duration of the order lifecycle. Photos from cancelled orders are automatically deleted after 7 days.
• Chat messages: Retained until the associated account is deleted
• Support tickets: Retained for 3 years after resolution
• LaundryGuard claims: Retained for 7 years after resolution for audit purposes

When you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it by law or for legitimate business purposes as described above.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• All data transmitted between the app and our servers is encrypted using TLS/SSL
• Payment credentials are processed and stored by Stripe — we never store full credit card numbers or bank account details on our servers
• API keys and secrets are stored in encrypted secret management systems, not in application code
• Database access is controlled through security rules that enforce role-based authorization
• Administrative access requires additional authentication and is restricted to authorized personnel

While we take reasonable steps to protect your information, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security.

8. Your Rights and Choices

You have the following rights regarding your personal information:

• Access and Portability: You can view your account information, order history, and payment history within the app at any time
• Correction: You can update your account information through the app settings
• Deletion: You can request deletion of your account and associated personal data by contacting us at
• Notification Preferences: You can control which push notifications you receive through the notification settings in the app. Certain transactional notifications (order confirmations, payment receipts) cannot be disabled while your account is active.
• Location: You can revoke location permissions at any time through your device settings. Note that some features (route planning, service area verification) require location access to function.
• Marketing: We do not send marketing emails. All communications are transactional and related to your use of the Platform.

To exercise any of these rights, contact us at . We will respond to your request within 30 days.

9. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to Know: You may request that we disclose the categories and specific pieces of personal information we have collected about you, the categories of sources, the business purposes for collection, and the categories of third parties with whom we share it.
• Right to Delete: You may request that we delete your personal information, subject to certain exceptions.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.
• No Sale of Personal Information: We do not sell personal information to third parties. We have not sold personal information in the preceding 12 months.

To submit a CCPA request, contact us at with the subject line “CCPA Request.” We may need to verify your identity before fulfilling your request.

10. Children’s Privacy

The Platform is not intended for use by anyone under the age of 18. We do not knowingly collect personal information from children under 18. If we learn that we have collected personal information from a child under 18, we will take steps to delete that information promptly. If you believe we have inadvertently collected information from a child under 18, please contact us at .

11. International Users

The Platform is operated from the United States. If you access the Platform from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located. By using the Platform, you consent to the transfer of your information to the United States, which may have different data protection laws than your country of residence.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on the Platform and updating the “Last Updated” date at the top of this page. For significant changes, we may also provide additional notice through the app or via email. Your continued use of the Platform after any changes constitutes acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Laundryve
Email:
Website: www.laundryve.com