Terms and Conditions

1. Acceptance of Terms

These Terms and Conditions (“Terms”) constitute a legally binding agreement between you (“User,” “you,” or “your”) and Laundryve (“Laundryve,” “we,” “us,” or “our”), governing your access to and use of the Laundryve mobile application, website, and all related services (collectively, the “Platform”). By creating an account, accessing, or using the Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy, which is incorporated herein by reference.

If you do not agree to these Terms, you must not access or use the Platform. We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on the Platform and updating the “Last Updated” date above. Your continued use of the Platform after such changes constitutes acceptance of the revised Terms. It is your responsibility to review these Terms periodically.

2. Platform Overview

Laundryve is a technology platform that connects independent laundry service providers (“Providers”) with customers (“Customers”) seeking laundry pickup and delivery services. The Platform provides tools for scheduling, order management, route planning, payment processing, and communication between Providers and Customers.

IMPORTANT: Laundryve is not a laundry service provider. Laundryve does not perform laundry services, employ Providers, or control how Providers operate their businesses. Providers are independent business operators who use the Platform as a tool to manage and grow their own laundry service businesses. Laundryve does not guarantee the quality, safety, timeliness, or legality of services offered by Providers.

3. Eligibility

To use the Platform, you must be at least eighteen (18) years of age and have the legal capacity to enter into a binding agreement. By using the Platform, you represent and warrant that you meet these eligibility requirements. If you are using the Platform on behalf of a business entity, you represent that you have the authority to bind that entity to these Terms.

Providers who perform pickup and delivery services using a motor vehicle must hold a valid driver’s license, maintain current vehicle registration, and carry automobile insurance that is appropriate for commercial delivery activities in their jurisdiction. Laundryve does not verify Provider driving credentials or insurance coverage, and Providers are solely responsible for ensuring they meet all applicable legal requirements for operating a delivery service.

4. User Accounts

4.1 Account Creation

You must create an account to use the Platform. You agree to provide accurate, current, and complete information during registration and to update such information as necessary to keep it accurate and complete. Each account is associated with a single role — either Provider or Customer. Users who wish to use the Platform in both capacities may create separate accounts using different credentials. Each account is subject to the terms applicable to its designated role as described in these Terms.

4.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to notify Laundryve immediately of any unauthorized use of your account. Laundryve is not liable for any loss or damage arising from your failure to safeguard your account credentials.

4.3 Account Termination

We may suspend or terminate your account at our sole discretion, with or without notice, for conduct that we determine violates these Terms, is harmful to other Users, or is harmful to the Platform, our brand, or any third party. You may delete your account at any time through the Platform settings. Upon termination, your right to use the Platform ceases immediately, and any pending obligations (including outstanding payments) survive termination.

5. Provider Terms

5.1 Independent Contractor Status

Providers are independent contractors and not employees, agents, joint venturers, or partners of Laundryve. Nothing in these Terms creates an employment or agency relationship between Laundryve and any Provider. Providers retain full control over how, when, and where they perform laundry services, including setting their own prices, selecting their own customers, establishing their own business hours, and determining their own service methods and quality standards.

As independent contractors, Providers are solely responsible for all tax obligations arising from their use of the Platform, including but not limited to income taxes, self-employment taxes, and sales taxes as applicable. Laundryve will issue IRS Form 1099 to Providers as required by applicable law.

5.2 Pricing Autonomy

Providers set their own prices for all services offered through the Platform. Laundryve does not set, recommend, or control Provider pricing. Providers may adjust their prices at any time. Price changes do not affect orders that have already been placed and confirmed.

5.3 Provider Storefronts and Branding

The Platform provides each Provider with a personalized storefront, including a unique QR code and shareable link, to promote their services to potential Customers. Providers may customize certain elements of their storefront, including their business name, service descriptions, and pricing. All storefront content must comply with our content policies and must not include misleading, offensive, or infringing material.

While Providers may brand their storefronts with their own business identity, the underlying Platform technology, design, and infrastructure remain the exclusive property of Laundryve. Providers do not acquire any ownership interest in the Platform by creating or customizing a storefront.

5.4 Payment Processing and Platform Fees

Laundryve facilitates payment processing between Customers and Providers through Stripe Connect. By using the Platform as a Provider, you agree to create and maintain a Stripe Connect account and to comply with Stripe’s terms of service.

Laundryve charges a platform fee on each transaction, which is a percentage of the order subtotal. This fee is deducted automatically from each transaction before funds are transferred to the Provider. The current platform fee rate is disclosed during Provider onboarding and may be updated from time to time with notice to Providers. The platform fee includes all payment processing costs — Providers are never charged separate payment processing fees.

5.5 Payouts

Provider earnings are paid out on a weekly basis at no charge through the Provider’s connected Stripe account. Providers may request instant or expedited payouts for an additional fee, as disclosed on the Platform. Payout timing and availability are subject to Stripe’s processing schedules and policies. Laundryve is not responsible for delays caused by Stripe, banking institutions, or errors in the Provider’s account information.

5.6 Provider Obligations

Providers agree to: (a) comply with all applicable federal, state, and local laws, regulations, and ordinances, including those related to business licensing, health and safety, consumer protection, and vehicle operation; (b) perform services in a professional, timely, and workmanlike manner; (c) maintain appropriate automobile insurance coverage for commercial delivery activities; (d) accurately represent their services, pricing, and availability on the Platform; (e) handle all customer garments and belongings with reasonable care; and (f) communicate promptly and professionally with Customers through the Platform.

6. Customer Terms

6.1 Booking and Orders

Customers may place orders for laundry services through a Provider’s storefront on the Platform. By placing an order, you agree to pay the Provider’s stated prices for the selected services, plus any applicable fees (including the LaundryGuard damage protection premium, if elected). All orders are subject to Provider availability and acceptance.

6.2 Payment Authorization and Capture

When you place an order, your payment method will be authorized for the estimated order total. The actual charge (capture) occurs upon delivery of your completed laundry. The final amount may differ from the estimate based on the actual weight, quantity, or services performed. By placing an order, you authorize Laundryve and its payment processor to charge your payment method for the final order total, including any adjustments.

6.3 Tips

Customers may add a tip for their Provider at the time of order completion. Tips are entirely voluntary and are passed through to the Provider in full — Laundryve does not deduct any fees from tips.

6.4 Cancellations

Customers may cancel an order at any time before the Provider has begun the pickup route for that order, at no charge. Cancellation policies for orders that are already in progress are determined by the Provider. Laundryve is not responsible for refund disputes arising from cancellations of in-progress orders.

6.5 Customer Obligations

Customers agree to: (a) provide accurate and complete pickup and delivery addresses; (b) ensure that laundry items are accessible for pickup during the scheduled pickup window; (c) promptly inspect delivered items and report any issues within the applicable timeframe; (d) communicate promptly and respectfully with Providers through the Platform; and (e) not include hazardous, illegal, or prohibited items in laundry orders.

7. LaundryGuard Damage Protection

LaundryGuard is an optional damage protection program available to Customers at checkout for an additional per-order fee. LaundryGuard provides coverage for eligible damage to garments and belongings during the laundry service process, subject to coverage limits and exclusions.

8. Supply Marketplace

The Platform includes a supply marketplace (“Supply Shop”) where Providers may purchase laundry bags, garment labels, signage, and other operational supplies. All Supply Shop purchases are final and non-refundable unless the item arrives damaged or defective, in which case you may contact support for a replacement or refund. Shipping times are estimates and Laundryve is not liable for delays caused by shipping carriers.

9. Intellectual Property

9.1 Laundryve Property

The Platform, including all software, design, text, graphics, logos, icons, images, and other content, is the exclusive property of Laundryve or its licensors and is protected by copyright, trademark, and other intellectual property laws. You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Platform solely for its intended purposes in accordance with these Terms.

9.2 User Content

By uploading, submitting, or transmitting any content through the Platform (including photos, messages, storefront information, and reviews), you grant Laundryve a worldwide, non-exclusive, royalty-free, sublicensable license to use, reproduce, modify, and display such content solely in connection with operating and improving the Platform. You represent and warrant that you own or have the necessary rights to all content you submit and that such content does not infringe upon the rights of any third party.

10. Prohibited Conduct

You agree not to:

• Use the Platform for any unlawful purpose or in violation of any applicable law or regulation;
• Misrepresent your identity, qualifications, or affiliation with any person or entity;
• Harass, abuse, threaten, or discriminate against any User;
• Interfere with or disrupt the Platform or its servers, networks, or security features;
• Attempt to gain unauthorized access to any portion of the Platform or any other systems or networks connected to the Platform;
• Use any automated means (including bots, scrapers, or spiders) to access or collect data from the Platform;
• Circumvent or attempt to circumvent the Platform’s payment processing system, including by soliciting or accepting off-platform payments for services booked through the Platform;
• Submit false, misleading, or fraudulent information, including fabricated reviews or inflated damage claims;
• Use the Platform to send unsolicited commercial messages or spam;
• Reproduce, duplicate, copy, sell, or exploit any portion of the Platform without express written permission from Laundryve.

11. Disclaimers

12. Limitation of Liability

13. Indemnification

You agree to indemnify, defend, and hold harmless Laundryve and its officers, directors, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your use of the Platform; (b) your violation of these Terms; (c) your violation of any applicable law or regulation; (d) your violation of any rights of a third party; (e) any content you submit through the Platform; or (f) for Providers, the performance or failure to perform laundry services, including any damage to or loss of customer garments or belongings.

14. Dispute Resolution and Arbitration

14.1 Informal Resolution

Before initiating any formal dispute resolution proceeding, you agree to first contact Laundryve at and attempt to resolve the dispute informally for a period of at least thirty (30) days. Most disputes can be resolved through this informal process.

14.2 Binding Arbitration

If we are unable to resolve a dispute informally, you and Laundryve agree that any dispute, claim, or controversy arising out of or relating to these Terms or your use of the Platform (“Dispute”) shall be resolved exclusively through binding individual arbitration, rather than in court, except that either party may bring qualifying claims in small claims court.

Arbitration shall be administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules, as applicable. Arbitration may be conducted in person, through the submission of documents, by phone, or online. The arbitrator may award the same damages and relief that a court could award. The arbitrator’s decision is final and binding and may be entered as a judgment in any court of competent jurisdiction.

14.3 Class Action Waiver

14.4 Opt-Out Right

You have the right to opt out of this arbitration provision by sending written notice of your decision to opt out to within thirty (30) days of first creating your account. Your notice must include your name, account email address, and a clear statement that you wish to opt out of the arbitration provision. If you opt out, you and Laundryve agree that any Disputes will be resolved exclusively in the state courts located in Tulsa County, Oklahoma, or the United States District Court for the Northern District of Oklahoma.

14.5 Provider-Customer Disputes

Disputes between Providers and Customers regarding the quality, condition, or delivery of laundry services are between those parties. Laundryve may, at its sole discretion, assist in facilitating communication between the parties or investigate reported violations of these Terms, but Laundryve is not obligated to resolve or mediate service disputes and shall not be held liable for the outcome of any such dispute.

15. Privacy

Your use of the Platform is also governed by our Privacy Policy, which describes how we collect, use, share, and protect your personal information. By using the Platform, you consent to the practices described in the Privacy Policy. The Privacy Policy is available at laundryve.com/privacy and is incorporated into these Terms by reference.

16. Push Notifications and Communications

By creating an account, you consent to receive push notifications, emails, and in-app messages related to your account, orders, and the Platform. You may manage your notification preferences through the Platform settings or your device settings. Certain transactional communications (such as order confirmations, payment receipts, and account security alerts) cannot be opted out of while your account is active.

17. Third-Party Services

The Platform integrates with third-party services, including but not limited to Stripe (payment processing), Google Maps (routing and geocoding), and Expo (push notifications). Your use of these services through the Platform is subject to the respective third party’s terms of service and privacy policies. Laundryve is not responsible for the availability, accuracy, or reliability of third-party services, and is not liable for any loss or damage arising from your interaction with such services.

18. Modifications to the Platform

Laundryve reserves the right to modify, suspend, or discontinue any part of the Platform at any time, with or without notice. We will make reasonable efforts to notify Users of material changes that affect their ability to use the Platform. Laundryve is not liable for any modification, suspension, or discontinuance of the Platform or any part thereof.

19. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Oklahoma, without regard to its conflict of law principles. Subject to the arbitration provision in Section 14, any legal action or proceeding arising under these Terms shall be brought exclusively in the state courts located in Tulsa County, Oklahoma, or the United States District Court for the Northern District of Oklahoma, and you consent to the personal jurisdiction of such courts.

20. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid or unenforceable provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving the parties’ original intent.

21. Entire Agreement

These Terms, together with the Privacy Policy and the LaundryGuard Terms and Conditions, constitute the entire agreement between you and Laundryve regarding your use of the Platform and supersede all prior agreements, understandings, and representations, whether written or oral.

22. Waiver

The failure of Laundryve to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver of any provision of these Terms will be effective only if in writing and signed by Laundryve.

23. Contact Information

If you have any questions about these Terms, please contact us at:

Laundryve
Email:
Website: www.laundryve.com